Ladybug Organics - Frequently Asked Questions

Certified organic produce is the consumer’s guarantee that the produce you receive is actually grown, harvested and stored using organic production methods only. A variety of certification bodies exist in British Columbia and around the world and their rules differ slightly but are based on the California standards created in 1990.

For example, in the Lower Mainland, most organic growers are certified through the British Columbia Association for Regenerative Agriculture (BCARA). To become certified, most farmers must go through a 3-4 year transitional period from conventional to organic production. BCARA’s regulations specify what types of substances farmers can use on the farms, land use and buffer zones etc. Farmers must also keep a log of farming activities and these are reviewed every year by the association. If you would like more information about certification, please check out this web-site. http://www.certifiedorganic.bc.ca

Sometimes we include transitional produce in your box. This will be clearly marked on your invoice as T1, T2 etc. This means that the farmer is within the certification process and following all the rules and regulations but has not yet been organic for the full 3 or 4 years (depending on the certification body). We want to support transitional farmers when possible because it is quite risky for farmers to go organic and purchasing their products helps support them with this transition.

Who are Ladybug’s suppliers?

We support local growers and co-operatives whenever possible and this is fairly easy for us because we are located in the Fraser Valley.

Our local suppliers include:

Glen Valley Organic Co-operative Farm (Abbotsford)
Forstbauer Family Farm (Chilliwack),
Better Choice Grower’s Co-operative (Aldergrove),
Directly Farm Fresh Grower’s Co-operative (Langley),
Briner Farm (Surrey) and
Richmond Specialty Mushrooms (Langley).

Since many of our customers love fruit in the winter, and want a wide selection of vegetables that may not be in season locally, we use two certified organic food importer/distributors. We use various Vancouver distributors for our grocery items.

These distributors include:

Pro-Organics (Burnaby) http://www.proorganics.com/
Wild West (Richmond) http://www.wworganicharvest.com/
Horizon (Burnaby) http://www.imag.net/horizon/
Jiva Organics (Vancouver)
Skeet & Ikes (Burnaby) http://www.skeetike.com/
Silver Hills (Lumby B.C.) http://www.silverhillsbakery.ca/

What are your prices and how often can I get a box?

Minimum order is $35
$35 order is any combination of produce & groceries
Get your delivery weekly or bi-weekly
CHOOSE from over 50+ organic produce items and over 700+ organic grocery items

Can I customize the box?

Definitely.

Thursdays or Fridays we send you a customized order e-mail
CHOOSE from over 50+ organic produce items and over 700+ organic grocery items
Non e-mail customers can phone or fax in their orders

You must be SIGNED-UP as a customer before you can click on your delivery selections (via e-mail).

How do you keep the vegetables cool?

Produce is stored in our cooler. Full bins are stored in the cooler until they are ready to pack into our refrigerated Ladybug vans. We also insert a cold pack in each box to ensure freshness. In the summertime, let us know any shady areas near your house where we can leave the bin. ENJOY your fresh, cool and tasty produce!

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Can I only get a box once a week?

Your personal delivery schedule can be very flexible. You can certainly order a box weekly or you can order once every two weeks.

Going away on holidays? Perhaps you are overloaded with produce for the week. NO PROBLEM. Just reply to the e-mail to cancel your order.

Cancellations must be made by Monday at noon. These deadlines prevent waste and keep our prices low. We reserve the right to charge a $10 cancellation fee. If you to forget to cancel your box and we deliver it, it is your responsiblity to pay for it.

What if I find something in my box I don’t like?

Our service is guaranteed. Period. If there is a problem with your delivery, we want to hear about it.

While we are careful to only select the freshest produce, sometimes an item might go off too fast for your liking and we could not predict this problem when we packed the box. Please let us know ASAP and we will either reimburse you with more of the same item next week or give you a credit.

We also recommend certain storage methods for particular items and this will allow sensitive items to keep longer. Check out these Storage Hints.

Do you offer non-produce items?

Yes. While it is crucial to get your daily dose of high quality organic produce, we also need other foods. Therefore, we offer a range of organic health food products to complement your produce. Groceries.

bugus@ladybugorganics.com